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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Cerritos

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a success-driven Customer Service Representative to join our team in Cerritos, California. In this Contract to permanent position, you will play a key role in supporting clients by ensuring their needs are addressed efficiently and professionally. If you excel in communication, organization, and problem-solving, this opportunity is ideal for you.

Job Responsibility:

  • Handle incoming calls and respond promptly to customer inquiries with professionalism and accuracy
  • Manage email correspondence, ensuring timely and effective communication
  • Perform data entry tasks to maintain accurate customer records and order information
  • Assist with order processing and entry, ensuring all details are verified and completed
  • Schedule appointments and coordinate showroom visits as needed
  • Provide support to clients through inbound and outbound calls, addressing any concerns or questions
  • Utilize Microsoft Word and Excel to create documents and manage data effectively
  • Maintain a high level of organization while multitasking in a fast-paced environment
  • Collaborate with team members to enhance customer satisfaction and streamline processes

Requirements:

  • Proven experience in customer service, preferably in a call center setting
  • Proficiency in answering inbound and outbound calls professionally
  • Skilled in data entry and maintaining accurate records
  • Ability to handle email correspondence effectively and professionally
  • Familiarity with Microsoft Word and Excel for document and data management
  • Strong organizational skills to manage appointments and showroom scheduling
  • Excellent verbal and written communication skills
  • Ability to work collaboratively as part of a team
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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