Customer Service Representative

• Serve as a dispatcher, ensuring the seamless coordination of requests and schedules
• Respond to incoming calls, including emergency situations, inquiries, follow-ups, and service requests
• Schedule and coordinate service appointments
• Create and manage dispatch tickets
• Assign service technicians to jobs
• Update and maintain systems to reflect technician availability and schedules
• Oversee the dispatch board
• Monitor and forecast workloads
• Deliver accurate information and assistance to technicians
• Track new service tickets and ensure existing ones are updated

• Respond to incoming calls, including emergency situations, inquiries, follow-ups, and service requests
• Schedule and coordinate service appointments to meet customer needs effectively
• Create and manage dispatch tickets for all service calls
• Assign service technicians to jobs, providing them with necessary details and support
• Update and maintain systems to reflect technician availability and schedules
• Oversee the dispatch board and ensure schedules are up-to-date
• Monitor and forecast workloads to maintain operational efficiency
• Deliver accurate information and assistance to technicians during their assignments
• Track new service tickets and ensure existing ones are updated promptly
• Proficiency in Microsoft Teams, Outlook, and scheduling/ticketing software
• Basic knowledge of Excel for tracking and reporting purposes
• Strong multitasking abilities to handle diverse responsibilities simultaneously
• Excellent note-taking and organizational skills
• Capability to manage stress and adapt to changing situations
• Self-motivated with the ability to work independently
• Effective communication skills to engage with various personalities

Familiarity with CRM systems and other management tools

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan