Customer Service Representative

• Providing telephone support to patients receiving life-sustaining specialty drug therapy
• Coordinating and processing new patient medication orders and reorders, verifying and reverifying benefits
• Translating and entering new or refill prescriptions into the pharmacy information system
• Communicating and collecting copay amounts and obtaining authorizations
• Working with insurance companies, healthcare providers and internal teams to resolve accounts receivable or clinical issues
• Processing specialty medications in a timely manner to meet financial and clinical expectations.

• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• One year computer keyboarding experience, skills and aptitude.

Healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology.

• Affordable medical plan options
• 401(k) plan including company matching contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation programs
• Weight management programs
• Confidential counseling
• Financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access.