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Customer Service Representative

easygo.io Logo

Easygo Gaming

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Location:
Colombia , Bogotá

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform. *Maternity Leave Replacement for a period of 7 months*

Job Responsibility:

  • Respond to customer inquiries and requests in a timely and professional manner via chat and email
  • Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
  • Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages
  • Keep up-to-date with product information and company policies to accurately assist customers
  • Maintain customer data and communicate effectively with internal teams as needed
  • Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
  • Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

Requirements:

  • Excellent communication skills, both written and verbal, in both English and Spanish
  • Prior experience in a customer service role (face-to-face, online or phone-based)
  • Availability to work on a 24/7 rotating roster
  • Ability to work efficiently and effectively in a fast-paced environment
  • Familiarity with the crypto and online betting industry
  • Previously worked in sports betting or online casino
  • Previous experience working with Slack, G-Suite
What we offer:
  • Flexible working hours
  • Life insurance coverage
  • Medical Insurance
  • Additional vacation days
  • 7 personal days off per year
  • Office amenities
  • Birthday gift card
  • Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
  • Annual training and development budget

Additional Information:

Job Posted:
February 17, 2026

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