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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Washington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service.

Job Responsibility:

  • Communicate effectively with individuals on the housing waitlist or those seeking to apply
  • Collect and manage physical documents to ensure accurate recordkeeping
  • Update and maintain information in the company database with precision
  • Scan and file documents systematically for easy access and retrieval
  • Perform general clerical and administrative duties to support office operations
  • Handle inbound and outbound calls to address customer inquiries
  • Provide clear and attentive assistance to customers via phone and email
  • Process orders and ensure accurate entry of information into the system
  • Collaborate with team members to ensure smooth workflows and customer satisfaction

Requirements:

  • Previous experience in a call center or customer service role
  • Strong communication skills, both verbal and written
  • Ability to handle inbound and outbound calls with a focus on accuracy and attention to detail
  • Proficiency in order entry and database management
  • Exceptional organizational skills and attention to detail
  • Competence in managing physical document collection and filing
  • Familiarity with basic administrative and clerical tasks
  • Ability to work effectively as part of a team
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

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