Customer Service Representative Job at Acden (Fort McMurray)

Customer Service Representative

Acden

Location:
Canada , Fort McMurray

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join Acden Mechanical as a Customer Service Representative — be the friendly front desk, handle calls, schedule visits, and support operations in a sustainable, collaborative team. As the first point of contact for clients and visitors, you will be responsible for managing the front desk, handling incoming calls, scheduling appointments, and supporting daily operations to ensure smooth and efficient service. In this role, you’ll assist with general administrative tasks related to customer service and shop operations, playing a vital part in maintaining a positive and organized environment.

Job Responsibility:

Greet and welcome customers, visitors, and vendors in a professional and friendly manner
Answer phone calls, take messages, and direct inquiries to the appropriate department or staff member
Provide information about services, pricing, and availability as required
Schedule service appointments, repairs, or maintenance for clients based on shop availability
Maintain accurate records of appointments, service requests, and customer details
Remind customers of upcoming appointments or follow-up actions, ensuring high customer satisfaction
Perform general administrative duties such as filing, data entry, and managing office supplies
Ensure the front office area is clean, organized, and well-maintained at all times
Process payments from customers for services rendered, including cash, credit and debit cards
Generate invoices and receipts for customers
Support Service Advisors with generating work orders
Other duties as assigned which may assist with full services of Acden Mechanical Repair & Maintenance

Requirements:

Minimum 3 years' experience in an administrative or customer service role, preferably in an automotive or maintenance environment is required
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office equipment is required
Excellent organizational skills with the ability to multitask and prioritize effectively
A highly motivated attitude

Nice to have:

Certified Customer Service Professional (CCSP) is an asset
A Class 5 driver's licence with a clean driver's abstract is an asset
Experience in utilizing Field Glass / SAP, and/or Shop Monkey is an asset

What we offer:

Competitive wage and overtime (if available)
RRSP Contribution Matching Program
Employee and Family Assistance Program
Training and Development fund program
Participation in community, family-oriented, and holiday events
Immediate enrollment in group benefits plan, including health, dental, vision, disability insurance, and life insurance
Employee discounts provided by Acden and Perkopolis

Additional Information:

Job Posted:
February 13, 2026

Expiration:
February 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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