Customer Service Representative Job at Robert Half (Atlanta)

Customer Service Representative

Robert Half

Location:
United States , Atlanta

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.

Job Responsibility:

Deliver exceptional customer service and technical support for medical device products and services
Collaborate with team members to investigate and resolve customer issues in line with established policies
Maintain detailed and accurate records of customer interactions and resolutions
Educate customers about product features and benefits to ensure proper usage
Foster customer retention by providing superior support and addressing concerns promptly
Communicate unresolved issues to the Customer Service Manager for further action
Utilize remote support tools and industry-standard applications to troubleshoot technical problems
Work independently while contributing to team goals in a fast-paced environment
Adapt to new challenges and learn quickly to address diverse customer needs
Offer clear explanations of technical issues to non-technical customers

Requirements:

Minimum of two years of experience in customer service or technical support roles
Familiarity with remote work setups and effective use of an at-home workstation
Proficiency in Microsoft Office, remote support tools, and Windows operating systems
Strong verbal and written communication skills to interact effectively with customers
Highly organized with exceptional attention to detail and the ability to multitask
Prior experience with Salesforce or similar CRM platforms
Ability to work independently while thriving in a collaborative team environment
Technical education, a college degree, or equivalent job experience

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 29, 2026

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