Customer Service Representative

• Process a variety of banking transactions efficiently, including deposits, withdrawals, and check cashing
• Handle cash accurately and securely while adhering to company policies and procedures
• Deliver exceptional customer service by addressing inquiries and resolving account-related issues
• Maintain a detail-oriented and friendly demeanor in all customer interactions
• Assist in managing heavy retail traffic within the branch
• Support branch operations by ensuring compliance with regulatory and security standards
• Respond to inbound calls promptly, providing accurate information and assistance
• Collaborate with team members to meet branch goals and ensure smooth daily operations
• Utilize order entry systems effectively to process transactions and customer requests
• Uphold the confidentiality and security of customer information at all times

• Previous experience in branch banking or teller operations is required
• Strong cash handling skills with attention to accuracy and security
• Proven ability to deliver outstanding customer service in high-pressure environments
• Experience in retail or payday/check cashing centers is highly desirable
• Proficiency in handling inbound and outbound calls with professionalism
• Familiarity with order entry systems and basic computer skills
• Excellent verbal and written communication abilities
• Strong organizational skills and ability to multitask effectively

Experience in retail or payday/check cashing centers is highly desirable

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan