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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Tustin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The primary function of this role is to provide technical support services to customers, manage and resolve service calls, and maintain operational logistics. This position is in the telecom industry and is a contract employment opportunity.

Job Responsibility:

  • Provide technical support and call center services for a range of products from consumer electronics to professional medical equipment
  • Troubleshoot and repair systems in a lab or onsite for various clients
  • Utilize software and hardware to diagnose errors or technical problems and determine appropriate solutions
  • Manage, report, and complete service calls, RMAs, QA, and any service logistical and inventory control operation
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
  • Answer inbound calls and provide excellent customer service
  • Perform data entry tasks and manage email correspondence
  • Schedule appointments and perform order entry tasks

Requirements:

  • Proficiency in Microsoft Excel and Microsoft Word is essential
  • Experience in a call center customer service environment is required
  • Ability to handle both inbound and outbound calls in a professional manner
  • Excellent customer service skills with a customer-first mindset
  • Strong data entry skills and attention to detail are required
  • Experience in order entry processes and systems
  • Ability to schedule appointments accurately and efficiently
  • Experience in email correspondence, with strong written communication skills
  • Must be able to answer inbound calls in a timely and professional manner
  • Proven track record of delivering high-quality customer service to clients
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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