Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Kansas City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Kansas City, Missouri. In this role, you will serve as the first point of contact for customers, providing support via phone, email, and in person. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys solving customer inquiries with attention to detail and care.

Job Responsibility:

Handle incoming phone calls and direct them to the appropriate departments or individuals
Provide in-person assistance to customers by addressing their inquiries and resolving issues
Update and maintain customer account records with accuracy and attention to detail
Conduct research to gather information needed to resolve customer account concerns
Respond to email correspondence in a timely and detail-oriented manner
Schedule appointments and manage calendars as needed
Support outbound communication efforts, including follow-up calls to customers
Use Microsoft Excel and Word to create and update documents as required
Ensure all customer interactions are documented and adhere to company standards

Requirements:

Proven experience in customer service, preferably in a call center or collections environment
Strong skills in handling inbound and outbound calls with a customer-focused approach
Proficiency in data entry and maintaining accurate records
Familiarity with Microsoft Excel and Word for documentation and reporting tasks
Excellent verbal and written communication skills, including email correspondence
Ability to manage schedules and appointments effectively
Strong organizational skills and attention to detail
A proactive attitude and the ability to work well under pressure

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
May 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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