Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Albuquerque

Category:
Customer Service

Contract Type:
Not provided

Salary:

16.50 USD / Hour

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Job Description:

Customer Service Representative ('CSR') is responsible for providing quality customer service, dealing with a variety of customer inquiries, identifying problems and providing solutions while communicating clearly and effectively. The right candidate must be able to deliver a high level of service under pressure, handle difficult situations with professionalism, and follow company policies. Apply today to join a dynamic team environment and build your career.

Job Responsibility:

Handle customer inquiries with professionalism and provide effective solutions
work efficiently in a high-pressure environment, meeting service level thresholds
provide information about products and services while exceeding customer expectations
maintain confidentiality, particularly with billing and credit card information
diffuse difficult customer situations and deliver exceptional service at all times
organize and prioritize workload while multitasking effectively
demonstrate proficiency in grammar and spelling in all customer interactions
perform technical tasks, such as saving files to shared folders, attaching them to emails, and organizing files using a shared file server.

Requirements:

Proficiency in technical concepts, such as using file explorers, saving files to desktops, and navigating browsers
demonstrated ability to type quickly and accurately
familiarity with Microsoft Word, Excel, and Outlook
strong interpersonal skills with a focus on delivering exceptional customer experiences
ability to multitask effectively and remain organized in a fast-paced setting
commitment to maintaining confidentiality and professionalism at all times
availability to work onsite Monday through Friday with flexibility for rotating schedules
reliable attendance and a proactive approach to responsibilities.

What we offer:

Medical, vision, dental, and life and disability insurance
eligibility for company 401(k) plan.

Additional Information:

Job Posted:
June 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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