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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , East Rochester

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service Representative (CSR) performs a wide variety of duties including sales support, order entry, telephone coverage, email coverage, troubleshooting, reporting, and all aspects of customer support. The CSR exemplifies the company's core values through every interaction and transaction.

Job Responsibility:

  • Handles customer requests on existing orders
  • Handles the order entry of customer orders received by telephone, fax or email
  • Provides customers with quotes on merchandise
  • Contacts vendors in regards to back orders, customer returns, product information and product support
  • Answers incoming telephone calls and assists or routes to the correct party
  • Troubleshoots problems with customer deliveries
  • Provides customers alternate merchandise when their requested item is not available
  • Updates customers on order status
  • Completes follow through for customer returns and vendor/supplier credits
  • Monitor shared customer service inbox and distribute or process orders/inquiries as needed
  • Assists sales staff with administrative tasks
  • Assists customers in navigating on-line ordering
  • Acts as the company's single source customer service link
  • Uses various office equipment such as: copier, fax machine, scanner and printer

Requirements:

  • Adept in both verbal and written communication skills
  • Highly organized
  • Able to prioritize work effectively
  • Familiarized with customer contracts
  • Applies knowledge of company policies, procedures and pricing
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Free online training

Additional Information:

Job Posted:
March 19, 2026

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