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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Augusta, Georgia

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role functions within the finance industry and will involve managing a complex portfolio of consumer loans, processing customer credit applications, and delivering excellent customer service in a high-paced, team oriented environment.

Job Responsibility:

  • Originate new loan business by identifying and acting on opportunities with new and existing customers
  • Provide detailed explanations of the loan process and loan products to potential borrowers
  • Complete loan applications and proposals for new borrowers, and follow up with pending applicants
  • Address customer concerns proactively and collaborate with management to devise and implement strategies for potential problem loans
  • Maintain a well-organized system for loan folders and files
  • Consistently work towards meeting or exceeding loan goals
  • Process insurance claims, follow-ups and payments on a daily basis, and keep an updated insurance log
  • Provide top-tier customer service through daily transactions, customer inquiries and problem resolution
  • Handle incoming phone calls and check the branch's voicemail regularly
  • Demonstrate the organization's philosophy and core values through strong communication and customer relations skills

Requirements:

  • Exceptional ability in answering inbound calls promptly and in a detail oriented manner
  • Prior experience in a call center customer service environment
  • Demonstrated skills in providing excellent customer service
  • Proficient in data entry tasks with high accuracy
  • Ability to handle email correspondence in a timely and detail oriented manner
  • Experience in managing both inbound and outbound calls
  • Proficiency in using Microsoft Excel for data management and analysis
  • Strong skills in utilizing Microsoft Word for document creation and editing
  • Experience in handling order entry tasks efficiently
  • Ability to schedule appointments accurately and manage calendars effectively
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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