Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Charlottesville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are offering a long term contract employment opportunity for a Customer Service Representative located in Charlottesville, Virginia. This role is FULLY REMOTE and is in the industry of customer service. The role primarily involves processing a large number of orders from the sales and customer service teams, managing customer accounts, and ensuring a seamless customer experience.

Job Responsibility:

Efficiently handle a large volume of orders from the sales and customer service teams
Input contractual information into SalesForce CRM and maintain electronic document filing
Modify customer licenses for new accounts and manage renewals for existing accounts
Ensure the fulfillment of orders by providing customers with their registration links and guiding them on how to register
Collaborate closely with the Customer Service Representative team and sales team to keep abreast of any changes in orders
Utilize Microsoft Excel for various tasks related to customer service and order handling

Requirements:

Proven experience as a Customer Service Representative or similar role
Proficiency in Microsoft Excel is compulsory
Exceptional communication and interpersonal skills
Ability to handle stressful situations and remain calm
Must have a customer-oriented approach
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent
higher education degree is a plus
Familiarity with CRM systems and practices
Excellent problem-solving skills
Ability to work in a team environment
Willingness to work in shifts or irregular hours if necessary
Strong phone contact handling skills and active listening

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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