Customer Service Representative

• Serve as a primary point of contact for customers via phone, email, and in person
• Process customer orders accurately and efficiently
• Identify opportunities to upsell or cross-sell complementary products and services
• Proactively contact existing customers to confirm order needs and promote new products
• Support sales initiatives by re-engaging accounts with declining activity
• Maintain accurate data on customer accounts, product availability, pricing, and delivery timelines
• Collaborate with internal sales, operations, and logistics teams
• Research and resolve customer concerns, returns, and warranty claims
• Track shipments, monitor backorders, and communicate updates to customers
• Participate in continuous improvement efforts

• High school diploma or equivalent
• Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment
• Excellent verbal and written communication skills
• Proven ability to identify customer needs and recommend product solutions
• Strong organizational and multitasking abilities with attention to accuracy and timeliness
• Proficiency in Microsoft Office and familiarity with ERP or CRM systems
• Team-oriented mindset with the ability to collaborate cross-functionally

Additional education in business, communications, or related field

• Competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth