Customer Service Representative Job at Robert Half (Cincinnati)

Customer Service Representative

Robert Half

Location:
United States , Cincinnati

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job offer has expired

Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will provide exceptional support to customers by handling inquiries, processing orders, and maintaining accurate records. This is a Contract to permanent position within the manufacturing industry, offering an excellent opportunity to grow your skills and contribute to a dynamic team.

Job Responsibility:

Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and detail-oriented manner
Process and input customer orders accurately into the system, ensuring all details are correct
Schedule appointments for services or meetings as required, coordinating efficiently with internal teams
Generate purchase orders and maintain detailed records of transactions for future reference
Handle both inbound and outbound calls to address customer needs and provide solutions
Manage data entry tasks to ensure accurate and up-to-date information in company systems
Utilize Microsoft Excel and Word to create, update, and maintain customer-related documents
Collaborate with team members to improve customer service processes and enhance overall satisfaction
Perform follow-ups with customers to confirm order details and ensure their expectations are met
Support various administrative tasks to help streamline operations and maintain workflow efficiency

Requirements:

Proven experience in a customer service or call center environment
Proficiency in handling inbound and outbound calls with professionalism
Strong skills in data entry and maintaining accurate records
Familiarity with Microsoft Excel and Word for documentation and reporting purposes
Ability to manage email correspondence effectively and professionally
Experience in scheduling appointments and coordinating across teams
Knowledge of order entry processes and generating purchase orders
Excellent communication and problem-solving skills to address customer inquiries

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 06, 2026

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