Customer Service Representative, Robert Half

Robert Half

Location:
United States, Millville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join a team in Millville, Delaware. This Contract-to-permanent position offers an opportunity to support patients and healthcare providers by ensuring seamless registration, accurate data collection, and exceptional service. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we encourage you to apply.

Job Responsibility:

Assign accurate medical record numbers (MRNs) and verify compliance with medical necessity standards
Provide clear and thorough instructions to patients and collect comprehensive insurance details
Process and manage physician orders while maintaining excellent customer service, as measured by patient satisfaction metrics
Conduct pre-registration for patient accounts, including gathering demographic and insurance information through inbound and outbound calls
Inform patients about financial obligations and assist with point-of-service collections and payment plans
Utilize overlay tools effectively to streamline patient record management and ensure data accuracy
Address inbound inquiries, resolve issues, and provide authorization and benefit-related support
Collaborate with billing teams to ensure all financial and insurance information is processed efficiently
Maintain a high level of professionalism and empathy when interacting with patients and their families

Requirements:

At least 1 year of experience in customer service or a related field, preferably within healthcare
Proficiency in using Allscripts, Epic EMR, and other Epic software systems
Strong skills in handling inbound calls and managing patient inquiries effectively
Familiarity with insurance authorizations, benefits, and billing processes
Excellent communication and interpersonal skills to provide outstanding service
Ability to multitask and work efficiently in a fast-paced environment
High attention to detail and accuracy when managing patient records and financial information
Willingness to adapt and learn new tools and processes as needed

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative