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Customer Service Representative

thermatru.com Logo

Therma-Tru

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

35500.00 USD / Year ▼
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Job Description:

As the Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers.

Job Responsibility:

  • Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
  • Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner
  • Navigates multiple databases across multiple systems to provide the quickest response to the consumer
  • Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen
  • Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy
  • Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department
  • Performs other duties and/or special assignments as needed

Requirements:

  • High School diploma or equivalent
  • Experience in a customer service position is required
  • Call center experience is preferred
  • Excellent professional verbal and written communication skills are required
  • Bi-lingual in French or Spanish are a plus
  • Proficient PC skills, including the ability to navigate multiple screens and systems
  • Experience with Microsoft Teams a plus
  • Incumbent must meet internet speed requirements and have a safe and secure workspace
  • Must be able to thrive in a work environment that mandates low mobility and high observation
  • Must be available for training March 9, 2026 - April 3, 2026
  • Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary

Nice to have:

  • Bi-lingual in French or Spanish
  • Experience with Microsoft Teams
What we offer:
  • Medical
  • Dental
  • Vision
  • Monthly and annual bonus opportunities
  • Paid time off
  • 401K
  • Profit sharing
  • Product discounts
  • Robust health plans
  • Market-leading 401(k) program with a company contribution
  • Flexible time off benefits
  • Inclusive fertility/adoption benefits

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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