Customer Service Representative

We are seeking a skilled Customer Service Representative to support order management, issue resolution, and communication with internal teams and field representatives. The ideal candidate is a problem solver who enjoys investigating issues, navigating multiple systems, and ensuring a positive customer experience. This role follows clearly defined procedures and guidelines, requiring the ability to handle routine tasks while exercising good judgment to resolve customer inquiries, claims, and complaints fairly and effectively. You will also contribute to customer education efforts and support continuous improvement initiatives based on customer feedback.