Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a dedicated and personable Customer Service Representative for an opportunity in Manchester, NH. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction.

Job Responsibility:

Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy
Address customer questions, concerns, and complaints in a timely and effective manner
Process orders, track shipments, and assist with returns or exchanges
Keep detailed and accurate records of customer interactions in the CRM system
Collaborate with other departments to resolve complex customer issues and improve service delivery
Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services
Stay informed about company products, services, policies, and procedures to better assist customers
Contribute to a positive team environment and support the overall goals of the company

Requirements:

High school diploma or equivalent
1-3 years of experience in a customer service, call center, or related role
Strong verbal and written communication skills
Ability to resolve conflicts and provide solutions in a calm, empathetic manner
Proficient in Microsoft Office Suite and customer service software (e.g., CRM systems)
Strong organizational skills with the ability to multitask and prioritize workload effectively
A proactive mindset with strong attention to detail and a commitment to excellence

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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