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Customer Service Representative

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CIPD

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Location:
United Kingdom , Wimbledon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

26000.00 GBP / Year
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Job Description:

As a Customer Service Representative, you’ll represent CIPD to our customers, providing a consistently high standard of customer service, gaining new customers, engaging with, retaining and building long term relationships with existing customers.

Job Responsibility:

  • Providing advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions
  • Carrying out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research, in order to further develop customer relationships, increase loyalty and generate conversions to sale
  • Working collaboratively with your team colleagues to achieve a consistently high level of service in line with internal processes and procedures, CIPD Customer Service Standards, and external regulations
  • Using a range of computer applications to accurately enter and amend customer data, to promptly process financial and other transactions, and to build an accurate customer database
  • Carrying out a range of general administration activities including generation of customer letters to support customer enquiries and achieve service levels
  • Attending off site and evening events including customer open evenings, and trade shows / exhibitions to provide face to face advice and to secure conversions

Requirements:

  • Evidence of sound customer service skills
  • Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing
  • Outbound telephone call handling skills to also include up-selling and cross selling
  • Ability to learn and understand high volumes of product information
  • Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information
  • Communicates confidently, clearly and concisely both orally and in writing
  • Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues
  • Good administrative skills
  • Able to understand and implement operational processes and procedures and an ability to cope with change
What we offer:
  • 28 days’ holiday with an option to buy and sell days
  • £125 personal development allowance
  • access to an award winning pension scheme
  • a commitment to wellbeing including a cashback health scheme

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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