Customer Service Representative, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Associate Customer Service Representative for one of the biggest lines of business in the Philippines.

Job Responsibility:

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers

Requirements:

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Graduate of any Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses
Excellent English communication skills

Nice to have:

Graduate of any Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses
Excellent English communication skills

Additional Information:

Job Posted:
July 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative