Customer Service Representative Job at Robert Half (So. Burlington)

Customer Service Representative

Robert Half

Location:
United States , So. Burlington

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.50 USD / Hour

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in So. Burlington, Vermont. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring satisfaction throughout the service experience. This is a long-term contract position with opportunities for growth based on performance and tenure.

Job Responsibility:

Respond promptly to customer inquiries through various communication channels, ensuring accurate and efficient resolutions
Process payments, returns, and troubleshoot issues while maintaining a high level of professionalism
Assist customers with ordering parts and provide guidance on extended warranties and maintenance options
Proactively upsell additional services and products to enhance customer satisfaction and drive business growth
Collaborate with team members to provide seamless customer support and uphold company standards
Conduct follow-ups with customers to ensure their needs have been fully addressed
Utilize relevant systems to track customer interactions and maintain accurate records
Participate in training sessions to stay updated on company policies, products, and services
Adhere to all company procedures and compliance standards while delivering excellent service
Manage escalated issues with tact and efficiency, ensuring timely resolutions

Requirements:

Previous experience in customer service, preferably within a call center environment
Familiarity with Epic systems or equivalent platforms
Strong ability to upsell products and services, including extended warranties
Excellent communication skills, both verbal and written
Proven ability to handle payments, returns, and troubleshoot customer issues
High level of organizational skills and attention to detail
Ability to work collaboratively in a team-oriented environment
Ability to begin employment once all pre-employment requirements are met

What we offer:

medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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