Customer Service Representative

• Serve as the single point of contact for all inbound calls across departments and locations
• Professionally answer, assess, and document incoming calls in accordance with service standards
• Route inquiries to the appropriate department, team, or individual based on established protocols
• Resolve common customer requests and inquiries during first contact whenever possible
• Provide accurate information regarding company services, processes, policies, and locations
• Log all interactions in the CRM/contact center system with detailed and accurate documentation
• Follow established call handling procedures, scripts, and escalation workflows
• Escalate complex or urgent issues to the appropriate teams in a timely manner
• Meet or exceed performance metrics including call quality, response time, resolution rate, and customer satisfaction
• Collaborate with internal departments to ensure smooth handoffs and issue resolution
• Identify trends in inquiries and provide feedback to leadership for continuous improvement

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree preferred
• 1–3 years of call center, customer service, or contact center experience preferred
• Experience in a multi-department or enterprise environment is a plus
• Excellent verbal communication and active listening skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and navigate multiple systems simultaneously
• Strong attention to detail and accurate documentation skills
• Professional demeanor with a customer-first mindset
• Ability to work in a fast-paced, high-volume environment
• Proficiency with CRM systems, phone systems, and basic Microsoft Office applications

Experience in a multi-department or enterprise environment is a plus

• Competitive compensation package
• Training, career growth, and global exposure
• A collaborative and supportive team culture