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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Spartanburg

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This long-term contract position is ideal for individuals who excel in a fast-paced, call center environment and are committed to delivering exceptional customer support. The role involves managing inbound calls and providing timely and accurate assistance to clients.

Job Responsibility:

  • Manage a high volume of inbound calls, ensuring prompt and courteous responses to customer inquiries
  • Deliver outstanding customer service by addressing concerns and resolving issues efficiently
  • Perform accurate data entry to maintain customer records and track interactions
  • Communicate effectively through email correspondence to address client needs
  • Schedule appointments and coordinate with clients to ensure seamless service delivery
  • Handle order entry tasks, ensuring accuracy and timely processing
  • Utilize Microsoft Word and Excel to support documentation and reporting requirements
  • Maintain a calm and attentive demeanor in a fast-paced call center environment
  • Collaborate with team members to improve processes and enhance customer satisfaction

Requirements:

  • Previous experience in call center customer service or a related field
  • Strong skills in answering inbound calls and managing customer inquiries
  • Proficiency in data entry and handling email correspondence
  • Familiarity with Microsoft Excel and Word for documentation and reporting
  • Ability to process orders accurately and efficiently
  • Excellent communication skills, both verbal and written
  • Proven ability to schedule appointments and coordinate effectively
  • Comfortable working in a fast-paced, high-pressure environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Work Type:
On-site work
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