Customer Service Representative, Robert Half

Robert Half

Location:
United States, Middle River

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A leading Heating and Air Conditioning company in Middle River is seeking a Customer Service Representative to join their call center team. This is a temporary-to-hire opportunity where you can showcase your communication skills and commit to providing exceptional customer experiences in a collaborative environment.

Job Responsibility:

Handle incoming customer inquiries via phone and email, ensuring timely and accurate responses
Provide information, schedule service appointments, and resolve customer issues courteously and professionally
Maintain detailed records of customer communications and service requests in the system
Collaborate with team members and other departments to address more complex inquiries or cases
Maintain a professional demeanor and adhere to company standards of service excellence

Requirements:

Previous customer service or call center experience is preferred
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism
Background check and drug screening required prior to placement
Must have reliable transportation. Location is not accessible via ride share or public transit

Nice to have:

Previous customer service or call center experience
Strong verbal and written communication skills

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Competitive compensation

Additional Information:

Job Posted:
May 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative