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Customer Service Representative

formlabs.com Logo

Formlabs GmbH

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Location:
United States, Milwaukee

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. User satisfaction lies at the heart of Formlabs’ success. The capabilities of our technology are growing rapidly, and so are the needs of our team. Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Service Agent.

Job Responsibility:

  • Support users in learning the ins and outs of 3D printing
  • Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels
  • Keep customers ridiculously happy
  • Print in 3D to your heart’s content

Requirements:

  • Strong preference for bilingual (Spanish or French) candidates
  • Love to make your customer’s day by not only answering their questions, but also anticipating those to come
  • Can communicate with grace without being face to face with users
  • Easily make friends with new technology
  • Have a knack for problem solving and getting to the bottom of things
  • Are excited about learning and always want to know more
What we offer:
  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • Low cost fund options in our 401K and access to advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan – Take time when you need it
  • On-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • unlimited 3D prints

Additional Information:

Job Posted:
December 08, 2025

Work Type:
On-site work
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