Customer Service Representative

• Phone support for all incoming calls to department
• Research account number/Request new account number for customers
• Research part numbers for customers
• Run reports to provide purchase histories for beds and parts
• Place orders in the ERP system for all customers (Fax, Email and Phone)
• Verification of shipments for customers
• Request new part numbers and pricing to be added to ERP system
• Generation of RMAs for return products
• Verify serial numbers for warranty, and version of bed to determine bed functions for correct parts to be ordered
• Work with the Credit Department on parts orders with credit holds
• Work with Service Stores on back ordered parts and ship dates

• High school diploma or GED required
• 2+ years customer service experience preferred
• Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook
• Ability to communicate effectively with internal and external customers
• Strong written and verbal communication skills required
• Strong analytical and organizational skills required
• High attention to detail required
• A strong individual contributor who can work effectively in a team environment
• Experience working in a healthcare setting preferred
• Schedule flexibility
• ability to work weekends and holidays.
• Availability to work Monday-Friday from 9:30am-6pm.

Bilingual in Spanish a plus

• dental and medical insurance
• paid time off
• parental leave
• medical and dental coverage that start on day one
• insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan (RSP)
• Flexible Spending Accounts
• educational assistance programs
• paid holidays
• paid time off ranging from 20 to 35 days based on length of service
• family and medical leaves of absence
• paid parental leave
• commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• childcare benefits