Customer Service Representative - Pharmacy Service Technician

• Provide telephone support to patients receiving life sustaining specialty drug therapy
• Coordinate and process new patient medication orders and reorders, which includes verifying and reverifying benefits
• Help patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

• Valid/ Active Arizona Pharmacy Technician License
• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• One year computer keyboarding experience, skills and aptitude

Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access