Customer Service Quality Management Lead Jobs

Customer Service - Team Manager

We’re looking for a Team Manager to join our Customer Service Operations team at...

Location

Sweden , Stockholm

Salary:

Not provided

Instabee

Expiration Date

Until further notice

Requirements

Previous experience leading a team within customer service, operations, or a similar environment
Good communication and collaboration skills
Proven ability to drive engagement, performance, and continuous improvement
Structured and proactive with the ability to plan, prioritize, and solve problems
Fluent in Swedish and English, both spoken and written

Job Responsibility

Lead, coach, and develop your team to achieve high performance and engagement
Plan and prioritize daily operations to ensure efficient and high-quality service
Collaborate with other Team Managers and the Customer Service Manager to reach common goals
Follow up on KPIs and proactively identify improvement areas within processes and team routines
Drive recruitment, onboarding, and training to ensure competence and motivation in the team
Conduct regular one-to-ones and performance follow-ups with team members
Contribute to a positive work environment and act as a role model in line with Instabee’s values

What we offer

Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm
Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
Hybrid setup and flexible working hours

Fulltime

Customer Service Group Lead, Commerce - Consumer

The CS Group Lead - Consumer plays a critical role in managing the success of th...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across ANZ CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Consumer experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our customers and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the customer experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion customer experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and customer experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Customer Service Manager

As our Customer Service Manager, you will lead, motivate, and direct a small Cus...

Location

United Kingdom , Tunbridge Wells

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Experience: 5+ years proven skills within in Customer Service Management/Team Leader capacity
Skills: Strong leadership, excellent communication, and negotiation skills
Attributes: Polite, confident, patient, and diplomatic when facing challenges
Technical Proficiency: Good knowledge of Microsoft applications, especially Word and Excel
Problem-Solver: Ability to manage complex customer and staff issues effectively

Job Responsibility

Support and guide team members (6 in team) in building excellent customer relationships
Monitor and improve communication quality with customers
Track team performance against agreed SLAs and lead times
Manage escalated customer complaints and resolve them efficiently
Conduct HR tasks, including recruitment, appraisals, and team communication
Facilitate regular team meetings and training sessions to elevate service standards
Deal with compliance issues with SLA guideance and quality communication
Ensure all team members receive appropriate training and cross-training
Maintain clear communication of SLAs and monitor adherence
Handle complaints professionally within defined timelines

What we offer

Competitive salary
Annual bonus
Excellent benefits
Free parking

Fulltime

Branch Customer Service Manager

International Wealth and Personal Banking is our new global business combining R...

Location

Taiwan

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

University or above graduated
Proven track record of related working experience in banking industry
Trust L3, Internal Control license and 外匯業務覆核人員
Good command of English ability

Job Responsibility

To lead branch service staff in the delivery of customer driven service and efficiency of service capability
Manage staffs to provide the efficient counter transaction service to retailed banking customers
Ensure service and operation quality meeting customer satisfaction, and service standard
Increase overall branch operation effectiveness and efficiency
Support branch internal control quality and compliance of internal corporate guideline / external regulatory requirements
Ensure the delivery excellent customer service (internal / external) within the branch
Effectively monitor and well manage customer complaint process to ensure issues resolved and ratification taken
To achieve and exceed customer service standards and referral targets for branch
To maintain a suitably trained service staff resources at levels appropriate for the needs of the branch

Fulltime

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Customer Service Manager

My client, who I know very well, is seeking a passionate and driven Customer Ser...

Location

United Kingdom , Kingston Upon Thames

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service leadership role managing a team of direct reports
A background in customer service, logistics, or project management is a plus
Comfortable working with data and presenting insights effectively
Strong user of Excel and Power BI is desirable
Excellent command of English is essential
Knowledge of Swedish, Norwegian, or Danish is a bonus
Exceptional interpersonal and communication skills
A customer-focused mindset
Resilience in handling objections

Job Responsibility

Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance
Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience
Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights
Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team
Compliance and Best practises: Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement

What we offer

Medical insurance
Pension
Life assurance
Bonus incentive
25 days plus BH
Fantastic facilities including pay day pastries

Fulltime

Customer Service Manager

Join a leading provider of Occupational Health and Medical Screening services as...

Location

United Kingdom , London

Salary:

42000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service Management role
Experience working in the healthcare sector
Strong leadership skills and the ability to motivate a team
Excellent problem-solving abilities and a customer-centric mindset
Proven track record in managing performance and implementing HR procedures
A keen eye for detail and a commitment to continuous improvement

Job Responsibility

Oversee the day-to-day management of the Results team, ensuring efficiency, quality, and exceptional client service standards
Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits
Act as the primary point of escalation for customer complaints, ensuring thorough investigations and timely resolutions
Collaborate closely with the Clinical Manager for seamless service delivery and participate in client meetings as required
Manage internal systems, including medical portals and document workflows, to streamline operations
Foster a supportive and respectful team culture, encouraging open communication and constructive feedback
Maintain a keen awareness of customer experience, proactively identifying and addressing potential concerns
Ensure compliance with HR procedures and lead recruitment for the Results team
Strive to achieve departmental and personal targets while upholding clinical standards and customer satisfaction
Support the development of services through ongoing training and participation in meetings

What we offer

Be part of a supportive and professional environment where your contributions truly matter
Work in a vibrant location, with easy access to transport links
Opportunities for professional development and training to help you grow in your career
Join a team that values innovation and is committed to delivering the best service possible

Fulltime

IT Service & Customer Success Manager

Lead enhancement, modification, and operation of new frameworks and update incid...

Location

Japan , Tokyo

Salary:

7500000.00 - 12000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2026

Requirements

5+ years of IT Service Management experience, including 3+ years in system monitoring and incident management
Strong knowledge of ITIL frameworks and best practices
Experience using IT Service Management (ITSM) tools
Able to communicate with engineers in English regarding system incidents and clearly explain the situation to non-engineering business teams
Language Proficiency: Fluent Japanese and Business-level English required

Job Responsibility

Lead enhancement, modification, and operation of new frameworks and update incident management processes
Work in a highly diverse engineering team, with an international work environment
Opportunity to redefine service quality standards and improve system operations

What we offer

健康保険
厚生年金保険
雇用保険
25% bonus

Fulltime

New

Automotive Service Manager

As an Automotive Service Manager you will be responsible for building relationsh...

Location

United States , Leesburg

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Minimum of 2-3 years of automotive experience with a track record of success
Complex sales experience is required
Excellent one time closing skills
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast paced environment
Honest, goal-oriented and energetic team player
Must have valid driver's license

Job Responsibility

Manage inbound leads as well as customer satisfaction ratings
Generate cold leads and close sales
Meet, greet and recommend services to customers
Manage technician workflow and the status of customer vehicles’ repairs
Order parts and inventory
Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What we offer

Competitive compensation packages and incentive programs
Ongoing training and field support
Daytime work hours
Growth opportunity

Fulltime

Customer Service Quality Management Lead

Randstad

Location:
Japan , Tokyo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 11, 2025

Expiration:
December 30, 2025

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Customer Service Quality Management Lead

Randstad

Location:Japan , Tokyo

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 11, 2025

Expiration:December 30, 2025

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Location:
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Contract Type:
Not provided

Job Posted:
December 11, 2025

Expiration:
December 30, 2025