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Internship to support the Customer Service team during the high season and help maintain an optimal level of service quality across various Call Centers. Fully operational internship offering deep immersion in Customer Service processes and the daily management of operations.
Job Responsibility:
Managing escalations from Call Centers: analysis, prioritization, processing, or coordination with internal teams
Call center management: Coordinate activities with external partner, define and share clear objectives, attend meetings, and monitor performance toward key deliverables and KPIs
Participating in the implementation or adaptation of specific processes, in line with business evolution
Analyzing key KPIs: NPS, DPH, quality, satisfaction, etc.
Contributing to reporting and identifying opportunities for improvement
Providing cross-functional support to the Customer Service team based on day-to-day needs
Requirements:
Motivated, curious, and have a strong customer-service mindset
Demonstrate autonomy, rigor, and excellent communication skills
Comfortable with digital tools, especially Excel
Full professional proficiency in English (written + spoken)
What we offer:
Access to large on-site fitness center
Private padel court
Company events (Company Breaks, Carnival, Annual Convention, meetups and talks)
Free tickets to every Provence Rugby home match
Live music nights at the Dalida Institute
Up to 20% off exclusive getaway offers
Hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year (mentioned as context for other roles, not explicitly for this internship)