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Customer Service Project Coordinator

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Voyage Privé

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Location:
France , Aix-en-Provence

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Internship to support the Customer Service team during the high season and help maintain an optimal level of service quality across various Call Centers. Fully operational internship offering deep immersion in Customer Service processes and the daily management of operations.

Job Responsibility:

  • Managing escalations from Call Centers: analysis, prioritization, processing, or coordination with internal teams
  • Call center management: Coordinate activities with external partner, define and share clear objectives, attend meetings, and monitor performance toward key deliverables and KPIs
  • Participating in the implementation or adaptation of specific processes, in line with business evolution
  • Analyzing key KPIs: NPS, DPH, quality, satisfaction, etc.
  • Contributing to reporting and identifying opportunities for improvement
  • Providing cross-functional support to the Customer Service team based on day-to-day needs

Requirements:

  • Motivated, curious, and have a strong customer-service mindset
  • Demonstrate autonomy, rigor, and excellent communication skills
  • Comfortable with digital tools, especially Excel
  • Full professional proficiency in English (written + spoken)
What we offer:
  • Access to large on-site fitness center
  • Private padel court
  • Company events (Company Breaks, Carnival, Annual Convention, meetups and talks)
  • Free tickets to every Provence Rugby home match
  • Live music nights at the Dalida Institute
  • Up to 20% off exclusive getaway offers
  • Hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year (mentioned as context for other roles, not explicitly for this internship)

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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