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Customer Service Planner

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Office Angels

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Location:
United Kingdom , Tunbridge Wells

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27000.00 - 29000.00 GBP / Year
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Job Description:

Customer Service Planner role focused on delivering exceptional customer service by keeping everything running smoothly behind the scenes. The role involves planning and scheduling work for field-based operatives in the Southeast, handling changes, solving problems, and ensuring smooth operations in a fast-paced environment.

Job Responsibility:

  • Coordinating and scheduling appointments for property services
  • Communicating effectively with clients to understand their needs
  • Managing customer inquiries and resolving issues promptly
  • Collaborating with team to streamline processes and improve service delivery
  • Keeping accurate records and maintaining customer databases
  • Planning and scheduling work for field-based operatives
  • Handling last-minute changes and solving problems quickly

Requirements:

  • Skilled communicator with a knack for problem-solving
  • Detail-oriented and organised with ability to juggle multiple tasks
  • Experience in customer service, preferably within property or maintenance industry
  • Proficient in using computer systems and software
  • Team player who enjoys working in collaborative environment

Nice to have:

Experience in property, maintenance, repairs, engineering, scheduling, planning or similar

What we offer:
  • 24 days annual leave plus bank holidays & birthday off (33 days total)
  • Annual pay review
  • Contributory pension scheme with 4% to 10% matched contributions
  • Life Insurance
  • 24/7 Digital GP service and counselling helpline
  • Free eye test voucher annually and contribution towards glasses
  • Free annual flu jab
  • Two volunteer days per year
  • Extensive annual staff wellbeing programme
  • Career development and vocational training opportunities
  • Employee discounts on various services and products
  • Parking available onsite

Additional Information:

Job Posted:
November 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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