Customer Service Operator Job at Office Angels (Godalming)

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

French Speaking Customer Service Operations Agent - Belgium

The role is responsible for all aftersales processes. They make sure that the pu...

Location

Romania , Bucuresti

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Very good written and spoken French language skills
Excellent communication skills and strong customer orientation with a friendly and professional approach
Previous experience in customer service, administration or related area

Job Responsibility

Contract management: Ensure that customers are kept constantly updated on the status of their purchase
Contact customers due to missing items and documents that still need to be handed over
Handle all deregistrations make sure they are handled time and check self-deregistered documents
Be the contact person for the branches via phone
Offer Support: answer questions about the offer
send out offer emails via Email
be the price and car expert in the customer service team - help customers understand the offer
Financed Cars: Handle all cases of bought financed & leased cars: make sure they are handled in time
Ensure that all customers are kept updated on the status of their financed car
Be in close contact with the financing banks and leasing companies

What we offer

Flexibility to also work from home
A nice office just 1 minute away from Pipera metro station
A warm team atmosphere and fun team events
Private medical services subscription via Medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Gurugram

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Mumbai

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Customer Service Operator

Cogoport is currently looking for an individual who can successfully manage the ...

Location

India , Ahmedabad

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage)
Customer Service experience in freight forwarding or international FCL logistics is mandatory
High attention to detail
Stakeholder management
Strong communication
Inter-personal skills
Process orientation
Business acumen

Job Responsibility

Act as a Single point of Contact for the customers account to handle all the post-booking communications
Ensuring fulfilment of all the bookings for the customer accounts assigned
Generating repeat business from the Assigned set of accounts
Handling all the Post-Sales Customer Escalations
Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
Review Work Instructions periodically and update as required to reflect changes and ensure compliances
Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates
Follow SOPs for each service and maintain desks TAT for each allocated task

Fulltime

Manager, Customer Success Operations

We are currently seeking a Manager, Customer Success Operations to join our Reve...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

132200.00 - 198200.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations
Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams
Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously
Excellent organization and time management skills
experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues
Data-driven and analytical
able to use data to measure the business impact of your work
Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams
Strong ability to work both independently and in teams to deliver successful outcomes

Job Responsibility

Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services)
Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs
Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets
Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience
Optimizing the Customer Launch team’s tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool
Partnering with Customer Launch team’s leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations
Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization’s goals and also GTM goals

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customer Operations Specialist

Hewlett Packard Enterprise is looking for a Customer Operations Specialist to pr...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
working knowledge of the field of Customer Relations
demonstrated verbal communication and customer service skills
intermediate-level knowledge of operating systems software
demonstrated writing/correspondence skills
experience and demonstrated presentation skills
knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
fluent English and Spanish (or Italian, French).

Job Responsibility

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
act as an informed team member providing analysis of information and limited project direction input
exercise independent judgment within defined practices and procedures to determine appropriate action
follow established guidelines and interprets policies
evaluate unique circumstances and makes recommendations.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
personal and professional development programs
flexibility to manage work and personal needs
unconditional inclusion.

Fulltime

Customer Service Advisor

Join us at Barclays as a Customer Service Advisor and help make a real differenc...

Location

United Kingdom , Brighton

Salary:

26500.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Background in customer service, retail, hospitality, or any other role where you've supported customers
Passion for helping people
Empathy and dedication
Ability to provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Ability to collaborate across multiple digital channels
Ability to enhance the bank's digital capabilities when current technology is identified as not yet ready to support
Ability to provide exceptional customer service
Ability to support collaboration of internal stakeholders including sales, operational, and risk management teams
Ability to support teams within the business operations function as needed, including risk management, compliance and collections
Ability to comply with all regulatory requirements and internal policies related to customer care

Job Responsibility

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaborate across multiple digital channels to personalise each interaction with a customer
Enhance the bank's digital capabilities when current technology is identified as not yet ready to support
Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care
Meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard
Likely to have responsibility for specific processes within a team

What we offer

Pension plan
Private medical insurance
Life insurance
Income protection
Full training
Support of collaborative team
Opportunities to thrive
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms

Fulltime

Customer Service Operator

Office Angels

Location:
United Kingdom , Godalming

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 09, 2025

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