Customer Service Officer, Citi

Citi

Location:
Czechia, Prague

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. The overall objective of this role is to address external customer issues and provide ongoing customer support. Each CSO handles assigned portfolio of clients, that he/she primarily provides with personalized support. The role requires focus on day-to-day execution of specific TTS CitiService® functions to support our client base, banks and other third parties in an efficient and timely manner to ensure cohesive execution.

Job Responsibility:

Ensure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards
Develop and maintain client portfolio through regular interactions
Effectively liaise with other local and cross border internal teams and departments
Conduct necessary analyses to address client needs
Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

Requirements:

University degree/or secondary school with relevant experience
Relevant experience in customer service area (preferably - in finance organization)
Computer proficiency
Native Czech or Slovak language knowledge, fluency in English
High level of client service orientation, creativity, initiative and flexibility
Good interpersonal and communication skills
Proven investigative and analytical skills
Demonstrated ability to drive results in a fast-paced, goal-oriented environment

What we offer:

Benefit Program
Home Office Allowance (for colleagues working in hybrid work models)
Private Medical Care Program
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
August 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Officer