Customer Service Officer, Citi

Citi

Location:
Israel, Tel Aviv

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Customer Service Officer 1 is an entry-level position responsible to address external customer issues and provide ongoing customer service support, in coordination with the various departments in the bank.

Job Responsibility:

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
conduct necessary analyses to address client queries
communicate resolutions to clients, written and verbal
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Previous relevant experience in the customer service field preferred
proven investigative, analytical and risk management skills
demonstrated ability to present concepts and influence/lead change
consistently demonstrate clear and concise written and verbal communication
consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
ability to work in a fast-paced, dynamic environment
keen attention to details and task prioritization

What we offer:

Equal opportunity employment
compliance with equal opportunity laws and policies

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Officer