Customer Service Manager, Office Angels

Customer Service Manager

Office Angels

Location:
United Kingdom, Newton Abbot

Category:
Customer Service

Contract Type:
Employment contract

Salary:

30000.00 - 33000.00 GBP / Year

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Job Description:

Our client a family run business is a market leader in the food services sector and has gone from strength to stretch in the last 50 years. As Customer Service Manager, you'll take full responsibility for managing daily customer operations, ensuring inquiries are handled efficiently, and fostering a positive and high-performing team environment. You'll work closely with internal departments and external suppliers to enhance service delivery, drive sales initiatives, and maintain strong client relationships.

Job Responsibility:

Lead, mentor, and develop the customer service team with regular coaching and feedback
Ensure prompt and professional handling of customer communications and queries
Promote upselling and link selling through product focus days and team initiatives
Complete training on products within the team to build product knowledge
Collaborate with buying teams and suppliers to support promotional activities
Monitor procurement systems, input errors, and customer feedback
Manage recruitment, onboarding, rota planning, and health & safety for your team
Handle complaints and product recalls with urgency and care
Report on team performance, customer trends, and sales data
Cover the CSA role when there is sickness or absence

Requirements:

Proven experience in customer service management or a similar management or supervisory role such as Office Manager
Strong communication, coaching, and analytical skills
Ability to lead by example and inspire a high-performing team
Comfortable working cross-functionally and managing multiple priorities
A can do attitude

What we offer:

Opportunities for professional development and industry training
Supportive team environment
Flexible hours for the right candidate

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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