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Customer Service Manager

groceries.morrisons.com Logo

Morrisons

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Location:
United Kingdom , Brighton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.

Job Responsibility:

  • Lead and empower colleagues to always put the customer first and deliver outstanding customer service
  • Listen and respond to our customers feedback and react accordingly
  • Ensure market leading availability across the store
  • Work with the other Managers in store to lead a supportive and performance driven department
  • Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
  • Deliver training to ensure team have the capability and confidence to deliver their role
  • Enable colleagues to work with confidence across various departments
  • Identify and develop talent within the department
  • Build effective relationships with other operating departments
  • Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
  • Take a leadership role within the store
  • Ensure resource is planned thoroughly

Requirements:

  • Experience of managing a team in a fast paced environment
  • Great communicator who can share knowledge, experience and best practices
  • Ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
  • Adaptable to change, whilst being able to challenge effectively
  • Actively listen to and respond effectively to customers and colleagues

Nice to have:

  • Previous experience working in the retail industry
  • Experience in hospitality, the service industry or travel & tourism
  • Passion for delivering exceptional customer service
What we offer:
  • Excellent training, support and continued development
  • Competitive salary
  • Generous bonus
  • Attractive pension scheme
  • Private healthcare
  • Colleague discount
  • Range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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