Customer Service Manager, Office Angels

Customer Service Manager

Office Angels

Location:
United Kingdom, Kingston Upon Thames

Category:
Customer Service

Contract Type:
Not provided

Salary:

45000.00 - 50000.00 GBP / Year

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Job Description:

My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences! If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

Job Responsibility:

Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance
Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience
Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights
Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team
Compliance and Best practises: Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement

Requirements:

Experience in a Customer Service leadership role managing a team of direct reports
A background in customer service, logistics, or project management is a plus
Comfortable working with data and presenting insights effectively
Strong user of Excel and Power BI is desirable
Excellent command of English is essential
Knowledge of Swedish, Norwegian, or Danish is a bonus
Exceptional interpersonal and communication skills
A customer-focused mindset
Resilience in handling objections

Nice to have:

Knowledge of Swedish, Norwegian, or Danish
Strong user of Excel and Power BI

What we offer:

Medical insurance
Pension
Life assurance
Bonus incentive
25 days plus BH
Fantastic facilities including pay day pastries

Additional Information:

Job Posted:
May 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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