Customer Service - Inbound Job at Collinson (Cape Town)

Inbound Customer Service Advisor

We are currently looking for 10 Inbound Customer Service Advisors to join a publ...

Location

United Kingdom , Manchester

Salary:

13.25 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong customer service experience, ideally within an office environment
Previous experience within public sector, regulatory or education environments
Experience of meeting/exceeding KPIs and targets
Excellent written and verbal communication skills
Ability to engage with customers in a friendly, empathetic, and professional manner
Ownership of queries and problems with resolution follow-through
Strong IT skills and ability to quickly learn new systems and procedures
Available to start on 30th June 2025
Provide full reference history and up-to-date proofs of address and identification
Subject to a 3-year reference clearance and a Standard DBS check.

Job Responsibility

Provide a high quality of service to internal and external stakeholders
Complete processes in accordance with guidelines
Use several IT systems to record information and complete tasks accurately
Meet and exceed agreed KPIs
Handle a high volume of telephone and email enquiries adhering to company standards
Manage own caseload
Process external applications.

What we offer

28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
Work/life balance
Additional income - Optional overtime once training period has been passed
Hybrid working with IT equipment provided
Great career prospects within a well-established organisation
Fully paid on-the-job training by dedicated trainers.

Fulltime

Inbound Customer Service Advisor

We are currently looking for 10 Inbound Customer Service Advisors to join a publ...

Location

United Kingdom , Manchester

Salary:

13.25 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong customer service experience, ideally within an office environment
experience of meeting/exceeding KPIs and targets
excellent written and verbal communication skills
ability to engage with customers on the phone in a friendly, empathetic, and professional manner
strong IT skills
ability to pick up new systems and procedures quickly
ability to provide a full reference history and up-to-date proofs of address/identification
subject to a 3-year reference clearance and a Standard DBS check

Job Responsibility

Provide a high quality of service to internal and external stakeholders
understand and complete processes in accordance with guidelines
use several IT systems to record information and complete tasks accurately
meet and exceed agreed KPIs
handle a high volume of telephone and email enquiries adhering to company standards
manage your own caseload
process external applications

What we offer

28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
work/life balance
additional income - Optional overtime once training period has been passed
hybrid working with I.T equipment provided
great career prospects within a well-established organisation
fully paid on the job training by dedicated trainers

Fulltime

Customer Service, Inbound Sales & Marketing Assistant

Temporary role with a respected UK manufacturer of leisure and lifestyle applian...

Location

United Kingdom , Exeter

Salary:

12.50 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Confident, proactive self-starter with a can-do attitude
Calm under pressure and resilient in the face of challenges
Excellent verbal and written communication skills
Natural relationship-builder with emotional intelligence and empathy
Detail-oriented with strong problem-solving abilities
Enthusiastic, curious, and eager to grow within the business
Collaborative team player who embraces friendly, family-first values

Job Responsibility

Provide outstanding customer service via phone, email, and occasional face-to-face interactions
Respond to inbound sales enquiries and confidently upsell or cross-sell when appropriate
Collaborate with the marketing team on campaigns, content creation, and customer engagement
Build lasting relationships with customers, dealers, and internal teams
Handle queries and complaints with professionalism, empathy, and emotional intelligence
Stay curious and informed - develop deep product knowledge and share it with pride

What we offer

Fantastic benefits
Supportive environment
Potential to become permanent

Fulltime

Customer Service Representative

We’re hiring full-time, inbound Customer Service Representatives! If you’re moti...

Location

United States , Tempe

Salary:

20.50 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum 1 year of customer service experience or experience in a customer-facing role
A passion for delivering exceptional customer service
Ability to thrive in a fast-paced, dynamic environment
Ability to problem solve and make decisions with attention to detail
A continuous improvement mindset, open to coaching and receiving feedback
Proven ability to learn new technology and software quickly
Comfortable navigating multiple programs and screens simultaneously
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
For hybrid/remote work: A secure, quiet workspace

Job Responsibility

Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiency
Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
Maintain attention to detail while managing complex or time-sensitive customer issues
Communicate clearly via phone and written messages

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)
Comprehensive 8-week paid onsite training academy
Flexible hybrid work model after training
Equipment provided to work from home

Fulltime

Customer Service Advisor

We are looking for a high volume of full-time Inbound Call Centre Agents to work...

Location

United Kingdom , Sheffield

Salary:

12.21 GBP / Hour

ant marketing

Expiration Date

Until further notice

Requirements

Comfortable in speaking on the phone
Able to use a computer/laptop
Previous call centre experience is an advantage, but not essential as full training will be given
Previous Customer Service experience is advantageous

Job Responsibility

Taking Inbound & making Outbound calls
Providing excellent customer service
Updating records
Escalating calls where necessary

Fulltime

Customer Service Representative

Working in the Waste, Refuse & Environmental Waste Management industry, you will...

Location

United States , Victor

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Handle notifications generated from waste monitoring systems efficiently
Generate and manage purchase orders for compactor hauls
Ensure confirmation of haul requests with the hauler and customer
Interpret graph data and event logs using device portals
Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.
Investigate open repair invoice issues or stop service tasks using NetSuite
Alert Customer Service of Site Issues through email correspondence
Possess a deep understanding of pressure data and monitor functions
Correct or enter invoices and device information in NetSuite and Device Portal
Utilize Microsoft Excel for editing and creating worksheets

Job Responsibility

Handle notifications generated from waste monitoring systems efficiently
Generate and manage purchase orders for compactor hauls
Ensure confirmation of haul requests with the hauler and customer
Interpret graph data and event logs using device portals
Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.
Investigate open repair invoice issues or stop service tasks using NetSuite
Alert Customer Service of Site Issues through email correspondence
Possess a deep understanding of pressure data and monitor functions
Correct or enter invoices and device information in NetSuite and Device Portal
Utilize Microsoft Excel for editing and creating worksheets

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Superstar

As a member of our customer support team, you'll play a crucial role in ensuring...

Location

United Kingdom , Guildford

Salary:

25000.00 - 26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Exceptional communication skills, both verbal and written, with fluency in English
A relentless drive, passion, and dedication to delivering excellent service
Willingness to go above and beyond to assist our customers

Job Responsibility

Monitoring and maintaining a dedicated support queue
Offering technical support and explanations of our service, disguised as the support team for another business
Understanding our customer's IT setup using screen sharing tools to streamline their experience
Facilitate product and service upgrades on customer requests
Ensuring every one of our customers is treated as a VIP
Making sure all customer contacts are responded to quickly and efficiently
Digesting customer requirements and feeding this into our product team to help them keep building the successful business and products we have today

What we offer

Company Events
Holiday
Pension
Social Events

Fulltime

Customer Service Supervisor

We are seeking a dedicated Customer Service Supervisor to join our team in Winst...

Location

United States , Winston-Salem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a customer service role
Proven experience in answering inbound calls effectively and professionally
Proficient in handling healthcare claims
Knowledge of claim adjudication processes and procedures
Experience using CRM (Customer Relationship Manager) software
Excellent customer service skills, with the ability to resolve issues promptly and effectively
Ability to supervise and lead a team, ensuring high-quality customer service at all times

Job Responsibility

Overseeing the customer service team and enhancing service procedures to improve customer satisfaction
Handling complex customer service issues and ensuring timely resolution
Monitoring and analyzing customer service performance metrics to drive improvements
Coordinating with the team to handle healthcare claims-related inquiries from customers
Utilizing CRM tools to maintain and update customer records and track interactions
Implementing strategies to improve quality of service, productivity and profitability
Collaborating with team members to understand their challenges and identify improvements
Providing guidance and support to the team, fostering a supportive and cohesive work environment
Ensuring adherence to company policies and regulations related to customer service
Leading and motivating the team to meet and exceed their performance goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service - Inbound

Collinson

Location:
South Africa , Cape Town

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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