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Customer Service Executive

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , Mirfield

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13.30 - 14.00 GBP / Hour
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Job Description:

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment? We have the perfect opportunity for you! Our client, a leading manufacturer of innovative and sustainable workplace solutions in Europe, is looking for a Temporary Customer Service Executive to join their team.

Job Responsibility:

  • Ticket Handling: Respond to customer service tickets within SLA timeframes
  • Route complex issues while maintaining ownership
  • Log interactions in CRM and follow up for resolution satisfaction
  • Prioritise tickets based on urgency
  • Order Management: Accurately process new orders and verify details
  • Coordinate with fulfilment teams for timely delivery
  • Communicate order updates and resolve issues
  • Delivery Coordination: Manage deliveries and provide shipping updates
  • Support multi-brand projects and logistics arrangements
  • Book and track deliveries, resolving issues as needed
  • Sample Requests: Process and track sample orders
  • Manage inventory and follow up for feedback
  • Non-Conformance Handling: Document and investigate product/service issues
  • Coordinate resolutions and process returns or credits
  • Identify trends for continuous improvement
  • Sales Quotations: Prepare accurate quotes and follow up to boost conversions
  • Collaborate with sales on pricing and maintain quote records
  • Payment Queries: Handle invoice and payment inquiries
  • Follow up on overdue payments and escalate when necessary

Requirements:

  • CRM & order systems, Excel & Outlook proficiency
  • Clear communicator with strong problem-solving skills
  • Customer-focused, calm under pressure, detail-oriented
  • B2B customer service experience preferred
  • Familiar with sales cycles & quality processes
What we offer:
  • Direct employment with Office Angels
  • Eye care vouchers and contributions toward glasses for VDU use
  • Expert support in finding permanent roles and preparing for interviews
  • Weekly pay - every Friday!
  • Optional pension scheme with employer contributions
  • Easy online timesheet management
  • 28 days paid annual leave (accrued weekly)
  • FREE access to LinkedIn Learning - thousands of courses to boost your skills

Additional Information:

Job Posted:
August 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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