Customer Service Executive

• Process orders from B2B and B2C customers with accuracy and efficiency
• Generate and dispatch invoices for B2B clients
• Handle returns and refunds across both customer segments
• Liaise with internal teams, including Accounts, to support credit control and new account setup
• Respond to customer queries via phone, email, and website
• Create and maintain reports for the Sales Team
• Coordinate event order logistics with internal teams and our 3PL to ensure timely delivery of samples
• Perform general office duties such as filing and administrative support
• Provide cover for colleagues during absences and assist with staff training when required
• Maintain regular communication with our outsourced warehouse regarding order status, packing, and other logistics

• Previous experience in a customer service role
• Familiarity with finance and management software SAGE 200 desirable but not essential
• Excellent communication skills, both written and verbal
• Confident liaising across all levels of the organisation
• Strong organisational skills and ability to multitask
• High attention to detail
• Proficient in PC usage and general office software

Familiarity with finance and management software SAGE 200