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Customer Service Executive

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , Leeds

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Contract Type:
Not provided

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Salary:

24000.00 GBP / Year

Job Description:

Customer Service Executive position for a luxury retailer in Leeds. Join a dynamic team in a growing business with hybrid working after probation. The role involves handling customer inquiries via phone and email, troubleshooting issues, and ensuring excellent customer experiences.

Job Responsibility:

  • Handle all incoming phone and email correspondence efficiently and effectively
  • Create a personal and respectful experience for each customer
  • Troubleshoot any customer issues regarding orders and assembly guides
  • Keep customers informed at every stage of the process
  • Assist with Trustpilot reviews

Requirements:

  • Clear and professional phone manner
  • Friendly and positive attitude
  • Previous customer service experience, ideally in both phone and email communication

Nice to have:

Background in hospitality or retail

What we offer:
  • Weekends off
  • Comprehensive onboarding plan
  • Self-progression scheme available
  • Business that cares about its culture and team wellbeing
  • Fantastic location just a 15-minute walk from the train station
  • Opinions influence product decisions

Additional Information:

Job Posted:
September 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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