Customer Service Executive - Ecommerce Job at Blu Digital (Birmingham)

Assistant Director of Sales

Functions as the business leader of the property’s sales department for properti...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
4 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing or related professional area
Demonstrated skills in supervising a team
Lodging sales experience
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance

Job Responsibility

Executes the sales strategy and verifies that individual booking goals are met for both on-property staff and off-property sales channels
Partners with Area Sales and Group Sales within the Sales Office to establish successful account deployment and execution
Serves as the sales contact for the General Manager, property leadership team, Global Sales Office (GSO), Group Sales, Area Sales and Catering Sales leaders
Serves as the sales contact for customers
serves as the customer advocate
Serves as the property sales liaison with Area Sales, Group Sales within the Sales Office, Catering Sales, Revenue Management, Event Management, Regional Marketing Communications, GSO and other hotel departments as appropriate
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
Reviews the Smith Travel Research STAR report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share
Attends sales strategy meetings to provide input on weekly and overall sales strategy

Fulltime

Digital Trading Executive

My client is a well-known and award-winning FMCG business in their market and is...

Location

United Kingdom , Devon

Salary:

35000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

great attention to detail
experience in reporting data
possess strong commercial acumen
experience reviewing website performance, customer buying habits and store navigation
be able to make tactical decisions to optimise websites as required

Job Responsibility

reporting to the Senior Digital Trading Manager to ensure the website is merchandised to maximise sales and conversion
handling the day-to-day running of the ecommerce section of the site including merchandising, pricing and stock management
help bring the products to life, optimising product placement, create effective processes
supporting the customer service team with questions around promotions

Fulltime

Digital Trading Executive

My client is a well-known and award-winning FMCG business in their market and is...

Location

United Kingdom , Devon

Salary:

35000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Great attention to detail
Experience in reporting data
Possess strong commercial acumen
Experience reviewing website performance, customer buying habits and store navigation
Able to make tactical decisions to optimise websites

Job Responsibility

Reporting to the Senior Digital Trading Manager to ensure the website is merchandised to maximise sales and conversion
Handling the day-to-day running of the ecommerce section of the site including merchandising, pricing, and stock management
Help bring the products to life, optimising product placement, create effective processes, and supporting the customer service team with questions about promotions

Fulltime

Vp, Global Head Of Dtc

We’re looking for a seasoned ecommerce/DTC executive to serve as VP, Head of Glo...

Location

United States , New York

Salary:

275000.00 - 315000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

15+ years of leadership experience in DTC, global digital commerce, and digital strategy
Track record of scaling multi-brand or portfolio digital businesses, with P&L ownership with an understanding of Brand led commerce, subscription dynamics, and it’s their balance with NPS
Strong people leader with experience developing leaders and large global teams
Skilled at balancing brand differentiation, bringing to life the Brand, with enterprise-wide scale and efficiency
Customer-obsessed, with the ability to translate customer needs into actionable strategies
Excellent communicator and influencer, capable of aligning stakeholders, partners, and brand leaders
Analytically fluent. Understands how a business works from the big picture down to the granular, making shrewd recommendations along the way. Comfortable with data, but also leans on experience — comfortable with a variety of data and able to root cause analysis. Ability to digest, synthesize, and share with stakeholders strategic plans
Deep expertise in an end-to-end DTC business within an omnichannel portfolio, with proven results in driving revenue, margin, and customer growth
Adept and experienced with digital platforms, e-commerce tech stacks, and modern UX/product practices
Versed in best practices and has a strong perspective for UX/UI. Can lead a multi-brand architecture strategy. Experience partnering closely with engineers and technology partners

Job Responsibility

Define the Multi-Brand DTC Strategy: Build and execute a global strategy that scales DTC across Harry’s, Flamingo, Mando, and Lume while respecting their unique positioning and customer bases
Deliver Across Portfolios: Own the KPIs for all brand DTC channels, aligning strategies with broader omnichannel goals
Lead & Develop Senior Leaders: Manage the Heads of DTC for each brand, fostering strong leadership, collaboration, and talent development across teams, building a long-term pipeline of talent
Balance Global Scale & Local Relevance: Leverage shared platforms (i.e. Shopify eco-system), tools, and best practices across brands while empowering localized innovation where it matters
Champion Omnichannel Consistency: Partner with retail and wholesale leaders to ensure digital aligns seamlessly with offline touchpoints, pricing, and promotions
Elevate the Customer Experience: Ensure that every digital experience—from site navigation, UX, UI, to checkout to post-purchase—delights customers, improves NPS, and deepens loyalty
Customer Service Excellence - Cultivate the entire customer journey, including every single connection point. Develop best practices and learnings across our entire customer service organization, leverage our rich data stack, our AI capabilities, and bring learnings into the broader DTC business, omnichannel strategy, and brand
Drive Innovation: Bring forward new capabilities (e.g. GenAI, personalization, unique marketing flows, etc), explore new product innovation and messaging, and explore business models (e.g., subscriptions, bundling, trial flow, etc.) to meet our brands goals and connect with our customer
Be the Voice of Digital at the Table: Represent digital priorities with leadership, partners, and stakeholders, ensuring digital commerce is central to the company’s differentiating value proposition to drive CPG 2.0

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands

Fulltime

Digital Base Management Manager

The eCommerce Base Management Manager exists to drive customer value, revenue gr...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, marketing, information systems, digital commerce, or a related field
Minimum of 5 years of experience in eCommerce, digital product management, or base/customer lifecycle management
Minimum of 3 years of experience driving customer-facing digital experiences tied to revenue, retention, or customer satisfaction outcomes
Experience with authenticated eCommerce or self-service platforms
Working knowledge of CRM, personalization, and digital analytics tools
Strong understanding of customer lifecycle management, upsell, cross-sell, and retention strategies
Ability to analyze performance metrics and translate insights into actionable improvements
English — required

Job Responsibility

Owns the vision, roadmap, and performance of digital self-service experiences for broadband customers, including account management, Wi-Fi management, and online support capabilities
Leads the development and optimization of personalized eCommerce journeys that drive speed upgrades, value-added service adoption, and retention outcomes across authenticated customer channels
Partners with Marketing Base Management and CRM teams to align lifecycle strategies, offers, and messaging with digital execution and personalization capabilities
Uses customer insights, behavioral data, and experimentation to continuously improve conversion, engagement, and customer satisfaction across self-service touchpoints
Establishes and tracks performance against key KPIs including churn reduction, ARPU growth, value-added service attach rates, and Net Promoter Score (NPS)
Exercises independent judgment to prioritize initiatives, balance customer experience with commercial goals, and make data-informed decisions on roadmap tradeoffs and enhancements

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Sales Coordinator

The Sales Coordinator provides support to sales team members who are aligned to ...

Location

United States , Janesville

Salary:

21.10 - 26.35 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Possess the technological capabilities to efficiently navigate the Grainger systems and software packages to support customers (SAP/SOE, MS Office (Excel, Access) MS-Outlook, SalesForce, Keepstock Dashboard, etc.)
Ability to influence without authority and negotiates to make sound decisions and drive for best results while minimizing risk to the company
Ability to stay with a position or plan of action until desired result is achieved or is no longer reasonably attainable
Practices agility while working in fast paced environment and leads with Continuous Improvement mindset regarding opportunities within processes and technologies
Strong proficient excel skills and ability to learn new, efficient ways to manipulate and share data
Ability to multi-task, handle multiple priorities with agility and perform in fast-paced, high-volume environment
Strong decision making, solution focused and troubleshooting skills
Business acumen and knowledge of MRO industry

Job Responsibility

Supports multiple sellers
strategic partner in managing approx. $150M in sales
Provides seller support for large contract customers in regard to CSP pricing, reporting, quotes, sourcing and other complex organizational tasks to drive contract implementation and execution of contracted business
Practices critical thinking to actively probe to uncover unique and complex customer requirements while creating effective solutions to execute on tasks
Acts as a liaison between cross functional departments such as Quotes, Cross-Referencing, Customer Life-Cycle Project Manager, Contract Enablement Manager, Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support and other supported departments
Uses data to articulate customer story and/or works to address inconsistencies or anomalies
Assist in RFQs, Large Bid Pricing, and Contractual CSP
Assist in creation of quarterly business review reporting
Assist in creating and maintaining monthly, contractual, customer facing reporting
Assist in mass account creation and/or deactivation

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts
Parental leave
Safety shoes provided (where applicable)

Fulltime

Sales Coordinator

The Sales Coordinator provides support to sales team members who are aligned to ...

Location

United States , Lake Forest

Salary:

21.10 - 26.35 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Possess the technological capabilities to efficiently navigate the Grainger systems and software packages to support customers (SAP/SOE, MS Office (Excel, Access) MS-Outlook, SalesForce, Keepstock Dashboard, etc.)
Ability to influence without authority and negotiates to make sound decisions and drive for best results while minimizing risk to the company
Ability to stay with a position or plan of action until desired result is achieved or is no longer reasonably attainable
Practices agility while working in fast paced environment and leads with Continuous-Improvement mindset regarding opportunities within processes and technologies
Strong proficient excel skills and ability to learn new, efficient ways to manipulate and share data
Ability to multi-task, handle multiple priorities with agility and perform in fast-paced, high-volume environment
Strong decision making, solution focused and troubleshooting skills
Business acumen and knowledge of MRO industry

Job Responsibility

Supports multiple sellers
strategic partner in managing approx. $150M in sales
Provides seller support for large contract customers (such as National Accounts, Healthcare, GPOs, Channel Business, Gov't, and hold a strategic relationship with Grainger Canada National Sales Coordinators) in regard to CSP pricing, reporting, quotes, sourcing and other complex organizational tasks to drive contract implementation and execution of contracted business
Practices critical thinking to actively probe to uncover unique and complex customer-requirements while creating effective solutions to execute on tasks
Acts as a liaison between cross functional departments such as Quotes, Cross-Referencing, Customer Life-Cycle Project Manager, Contract Enablement Manager, Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support and other supported departments
Uses data to articulate customer story and/or works to address inconsistencies or anomalies
Assist in RFQs, Large Bid Pricing, and Contractual CSP
Assist in creation of quarterly business review reporting
Assist in creating and maintaining monthly, contractual, customer facing reporting
Assist in mass account creation and/or deactivation

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

Fulltime

Merchandise Services Associate - Produce

This position supports Merchandising Business Units to perform Item Set-Up and V...

Location

United States , Virtual Address

Salary:

20.30 - 29.75 USD / Hour

Meijer

Expiration Date

Until further notice

Requirements

Bachelors or Associates Degree preferred
1-2 years of previous merchandising or retail experience preferred
Project management skills
Attention to detail & timeline management
Ability to gather and interpret data for various reports
Knowledge of the retail industry
understanding of specific category product lines and core customer behavior
Results focused
uses performance targets and goals to drive own activities
Office computer skills

Job Responsibility

Master Data Management: Item Set Up and Validation of Product Data
Work within the Stibo Product Information Management Applications (PIM)
Processes Item Master Data Fields
Executes Pricing Link Group maintenance
Processes Vendor Data Synchronization for GDSN
Troubleshoot and collaborate with Merchants, Vendors, IT
Collaborates with merchant teams and vendors
Promotional Execution: Executes Promotional Offers utilizing Buyer Workbench
Ensure all aspects of promotional needs are met
Executes Sign Copy and Creation

What we offer

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Medical benefits
Dental benefits
Vision benefits
Life insurance

Fulltime

Customer Service Executive - Ecommerce

Blu Digital

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Executive - Ecommerce

Assistant Director of Sales

Digital Trading Executive

Digital Trading Executive

Vp, Global Head Of Dtc

Digital Base Management Manager

Sales Coordinator

Sales Coordinator

Merchandise Services Associate - Produce

Customer Service Executive - Ecommerce

Blu Digital

Location:United Kingdom , Birmingham

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Executive - Ecommerce

Assistant Director of Sales

Digital Trading Executive

Digital Trading Executive

Vp, Global Head Of Dtc

Digital Base Management Manager

Sales Coordinator

Sales Coordinator

Merchandise Services Associate - Produce

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 11, 2026