Customer Service Coordinator Job at Aurizon (Adelaide)

Customer Service Coordinator

Aurizon

Location:
Australia , Adelaide

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Coordinate daily customer bookings and container schedules. Deliver quality service in a fast‑paced freight environment. Reporting to the Customer Service Lead, this critical role will be responsible for the daily operations of Aurizon Containerised Freight Services by providing safe, efficient and customer focused solutions, including the management of contractors and customer needs to ensure Aurizon is an industry leader for rail service excellence. Being the first point of contact you will be required to provide quality service in negotiating container loading schedules with external stakeholders, while leading process and people to ensure delivery on time and above expectations.

Job Responsibility:

Champion a safety culture based on values and principles by achieving and implementing all safety standards, systems, and initiatives to a standard of excellence
Plan, coordinate and supervise the end-to-end operational requirements of the container service facilities
Create, manage and maintain all customer bookings by ensuring proactive communication is key to customer satisfaction and delivery of goods
Actively engage with the customers to solicit feedback on the services provided by Aurizon Containerised Freight Services and how improvements or additional services can be arranged
Ensure capacity management is provided as defined by customer agreements and maintain Aurizon performance reporting for the terminal ensuring Customer obligations are achieved
Support terminal staff by communicating incidents to customers where necessary. Supervise and assist local incident management and undertake investigations as they arise within the operational environments

Requirements:

4–5+ years’ experience in customer service or operational coordination
Qualifications in supply chain, asset/project/frontline management, or related fields (preferred)
Previous experience in a logistics or heavy industry environment (preferred)
Strong communication, stakeholder engagement, and negotiation skills
Experience with scheduling, reporting systems, and process improvement
Ability to manage time effectively and stay calm under pressure
Familiarity with safety standards and incident management (advantageous)
Proficiency in IT systems and reporting tools

What we offer:

Development and growth opportunities
Access to mentoring and development programs
Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands
Parental leave program and super booster

Additional Information:

Job Posted:
February 13, 2026

Expiration:
March 01, 2026

Employment Type:

Fulltime

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