Customer Service Coordinator

• To support clients with queries and requests coming through Zendesk
• Communicating with a variety of stakeholders on issues across the company
• Operating in a fast-paced, multi-faceted environment addressing a wide range of topics

• A good command in English language and the ability to write letters
• The ability to work well under pressure and to meet deadlines
• The ability to apply discretion and sensitivity in dealing with complicated cases
• Professional, hardworking and prepared to go above and beyond
• Previous customer facing / customer service experience, including telephone experience
• Some administration experience desirable but not essential
• Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
• Graduate level or equivalent
• Strong IT skills, including Excel and Word

Some administration experience desirable but not essential

• Beautiful Office right by East Croydon Station with a hybrid working environment
• The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management
• Weekly team lunches on Monday and regular company socials