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Customer Service Coordinator

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Office Angels

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Location:
United Kingdom , Whitstable

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

25000.00 - 27000.00 GBP / Year
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Job Description:

We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5.

Job Responsibility:

  • Processing of customer orders and quotations within set KPIs
  • To establish and build strong customer relationships, in order to deliver excellent levels of customer service
  • Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
  • To ensure export compliance when processing quotations and orders.
  • Proactive quote follow up and negotiate where required.
  • To have an understanding of pricing, value and margin in order to win orders from quotations.
  • Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
  • Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
  • Proactive communication with the customer throughout the quotation and order life cycle
  • Proactively review, investigate and escalate customer complaints where applicable
  • Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications.
  • Assist with external sales requirements relating to Customer and ordering information.
  • Understand customer markets and ensure any market intelligence is passed to the relevant company contact.
  • Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
  • Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact.
  • To contact potential customers and present company products and services in order to maximise sales.
  • To interface with clients and to support the Business Development Managers.
  • To understand and implement company organisation, services and standards
  • Cross selling and up selling.
  • Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
  • Undertake training as required so as to better develop self and team service offer.
  • Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
  • To ensure holiday and sickness cover for the department
  • Participate in reviews with line manager.
  • Develop ideas so as to improve on the service offer of the team.
  • Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
  • Assist with specific project work as and when needed
  • Carry out such other duties that may be reasonably requested by the Company.

Requirements:

  • Customer service experience within an office environment
  • Accurate order processing
  • Commercial business Knowledge
  • IT knowledge to intermediate level
What we offer:
  • 25 days annual leave + bank holidays, increasing with length of service
  • Cycle to work scheme
  • Employee discount on Dell PCs
  • Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more!
  • Life assurance scheme
  • Income protection scheme
  • Matched pension contribution up to 6%
  • Earn extra mile vouchers of up to £50 for going the extra mile
  • On site part subsidised canteen
  • Free onsite parking
  • Free sight test vouchers
  • Yearly occupational health assessments
  • Career progression

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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