Customer Service Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Solihull

Category:
Customer Service

Contract Type:
Not provided

Salary:

27500.00 - 28000.00 GBP / Year

Save Job

Apply Position

Job Description:

Are you ready to take your customer service skills to the next level? We are seeking an enthusiastic and organised Customer Service Coordinator to join a new team in central Solihull! This is a fantastic opportunity to be part of a forward-thinking and rapidly growing business that thrives on innovation and exceptional service.

Job Responsibility:

Collaborate with a team of Customer Support Coordinators
Maintain positive relationships with the growing customer base across all products
Act as the key liaison between our customers, new business team, and account management team
Onboard and set up new customers seamlessly
Address system and technical queries by liaising with our technical department
Provide regular updates to the Customer Service Manager on progress, risks, and issues
Accurately record all customer interactions on the bespoke CRM system

Requirements:

Experienced as a Customer Support Coordinator or in a similar role
A team player with strong communication, time management, and problem-solving skills
Proficient in handling inbound customer queries and making outbound calls
Diligent, organised, and responsible, with a professional 'people-first' attitude
Personable and adaptable in communication, able to engage with all levels of customers

Nice to have:

Fluency in a second language
Knowledge of the UK VAT system

What we offer:

Hybrid working (3 days in office, 2 days from home)
25 days holiday plus bank holidays
Company Bonus
free parking

Additional Information:

Job Posted:
April 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

Customer Service Coordinator