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Customer service coordinator

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Capital One

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Location:
United States , Richmond ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

43680.00 USD / Year ▼
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Job Description:

Work From Home - Customer Service Coordinator - High Value Specialty Servicing. Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN)

Job Responsibility:

  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record

Requirements:

  • High school diploma, GED or equivalent certification
  • At least 2 years of customer service or call center experience
  • At least 1 year of Google Suite or Microsoft Office experience
  • Secure home office environment that is free from background noise and distractions
  • Reliable private internet connection that is not supplied via cellular data or hotspot is required
  • A private network that is password protected where you have ownership or line of site sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Nice to have:

  • At least 3 years of customer service or call center experience
  • At least 6 months of experience in the financial industry
What we offer:
  • Medical, Dental, Vision, Prescription coverage Day 1
  • Flexible Schedule Options
  • Paid Time Off
  • Wellbeing offerings such as backup childcare and Mental Wellness support
  • Tuition Reimbursement
  • Paid Training and Development offered quarterly
  • Flexible Spending Account
  • Life Insurance
  • Disability Insurance
  • 401 K and Stock Purchase Plan

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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