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Customer Service Coordinator - Commercial Security Solutions

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11 Recruitment

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Location:
Australia , Perth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

Coordinate service bookings and support a skilled mobile technician team. Engage with varied industries across WA in a fast-paced, customer-focused role. Manage the end-to-end customer journey, handling enquiries, qualifying needs, preparing estimates, creating work orders and scheduling mobile and production work. Maintain records across portals, shared inboxes and job management tools.

Job Responsibility:

  • Respond to phone, email and portal enquiries
  • Qualify requirements and provide estimates or quotes
  • Create job requests and work orders with accurate detail
  • Allocate reactive and planned work to field technicians
  • Maintain CRM/ERP, portals and reports to current and accurate standards

Requirements:

  • Experience in customer service, scheduling or sales support in a busy environment
  • Familiar with CRM/ERP or job management and scheduling tools
  • Ability to triage enquiries and allocate quotes and jobs
  • Must have working rights that align with long-term employment requirements in Australia
What we offer:
  • Long-term career stability
  • Competitive base salary
  • On-the-job training
  • Scope for future development
  • Structured onboarding
  • Regular hours
  • Ongoing training

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
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