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We are seeking a highly detail-oriented Customer Service / Bookkeeper to support order processing, fulfillment coordination, and light bookkeeping functions. This role is primarily computer-based with minimal phone interaction and requires a strong focus on accuracy and organization. The ideal candidate thrives in a fast-paced manufacturing environment, is comfortable managing multiple accounts, and understands that precision is critical—errors are not an option.
Job Responsibility:
Order Processing & Labeling (50–60%): Manage 50–60 customer accounts, including large retail customers
Enter new orders daily, primarily from email communication
Create and set up law labels for manufacturing
Ensure accurate and error-free order entry and documentation
Fulfillment Support & Shipment Preparation (30–40%): Create packing releases for drivers, including quantities per package
Prepare and distribute shipping labels
Coordinate with warehouse and management teams (must be able to walk to warehouse area)
Generate and send customer invoices
Customer Service Support (Approximately 10%): Resolve minor customer discrepancies or disputes
Maintain detail oriented, clear communication with customers via email
Requirements:
Exceptional attention to detail and accuracy
Strong computer proficiency and written communication skills
Ability to manage multiple accounts and tasks simultaneously
Previous customer service or bookkeeping experience preferred
Manufacturing experience a plus, but not required
Nice to have:
Pillow Manufacturing experience preferred
MAS 90 / Sage experience preferred
What we offer:
medical, vision, dental, and life and disability insurance